At Karen Simpson Photography we are committed to quality products and gaining your 100% satisfaction.
We welcome feedback, both positive and negative as this will help us provide a better service and product. If we are not aware of a problem we can’t rectify it.
Refunds are not available for pre-approved custom items or digital downloads (see below).
For products where you have pre-approved a proof such as montages, albums and photo books, there are no refunds available on any such custom product order.
Custom products are made to order and cannot be returned or exchanged unless:
  • a manufacturer defect is evident and reported within 48 hours (2 working days) from the date it was received;
  • it was damaged during posting (a separate claim must be filed with the carrier and also must be reported within 48 hours after being received); or
  • there was a processing error when compared to the pre-approved proof.
For digital downloads there are no refunds available once they have been received.  Should the download fail we will allow additional downloads free of charge.
If the wrong photo is sent to you, or the documented order is incomplete, Karen Simpson Photography will send the correct items to you free of charge.
Please send returns to the following address:
Karen Simpson Photography
47 Inchmurrin Drive
KA3 2JD 
UK For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is defective.  As soon as we receive notice of your cancellation of the order, we will refund the relevant part of the purchase price for that item.
Please note that none of the above terms affect your legal rights under the Distance Selling Regulations.  If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Acceptance of Terms

  1. Your access to and use of (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.Advice
  1. The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

​Changes to Website

  1. Karen Simpson Photography operates the Website and reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Karen Simpson Photography shall not be liable to you for any such change or removal;
  2. and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

Links to Third Party Websites

  1. The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.


  1. All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Karen Simpson Photography or otherwise used by Karen Simpson Photography as permitted by law.
  2. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.

Disclaimers and Limitations of Liability

  1. The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
  2. To the extent permitted by law, Karen Simpson Photography will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
  3. Karen Simpson Photography makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
  4. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Karen Simpson Photography for death or personal injury as a result of the negligence of Karen Simpson Photography or that of its employees or agents.


  1. You agree to indemnify and hold Karen Simpson Photography and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Karen Simpson Photography arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


  1. If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

Governing Law

  1. These Terms and Conditions shall be governed by and construed in accordance with the law of Scotland and you hereby submit to the exclusive jurisdiction of the Scottish courts.